A simple yet effective process
The AutoRMS process, initiated via our Warranty Portal, streamlines OEM warranty and repair management by inspecting concerns, facilitating rectifications, and ensuring compliance through standardised procedures and quality reporting.
The AutoRMS process, initiated via our Warranty Portal, streamlines OEM warranty and repair management by inspecting concerns, facilitating rectifications, and ensuring compliance through standardised procedures and quality reporting.
01
Log Concern on our Warranty Portal
OEMs submit warranty or quality concerns through the our Portal, triggering the AutoRMS process to schedule an inspection and assessment.
02
Claim Validation & Reporting
AutoRMS conducts an in-depth inspection and determines if the issue is an OEM fault or a third-party issue. If non-OEM, the client is referred to an appropriate repairer.
03
OEM Fault Resolution & Pricing
If an OEM defect is confirmed, AutoRMS collaborates with PPG to create a rectification procedure and a national standardised pricing guide for repairs.
04
National Rectification Rollout
AutoRMS facilitates a nationwide implementation of the rectification process: Directly managing the entire repair workflow, or Coordinating through the OEM’s dealer network.
05
Quality Inspection & Reporting
Once repairs are completed, AutoRMS performs a post-repair quality inspection, generating a detailed report to validate compliance and ensure long-term defect resolution.
01
Log Concern on PPG Portal
OEMs submit warranty or quality concerns through the PPG Portal, triggering the AutoRMS process to schedule an inspection and assessment.
Claim Validation & Reporting
AutoRMS conducts an in-depth inspection and determines if the issue is an OEM fault or a third-party issue. If non-OEM, the client is referred to an appropriate repairer.
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